Resident stories. Real signal.
Mello captures short, guided video feedback from your residents at every lifecycle moment — move-in, six-month, pre-renewal, maintenance, move-out — then turns it into themes, sentiment, and renewal-risk insight you can actually act on.
“Maintenance was incredibly fast — fixed my AC the same day.”
From cold roster to actionable signal in three steps
Built so the resident-facing experience is effortless and the operator-facing one is unmissable.
1. Send a magic link
Pick a campaign — move-in, six-month, pre-renewal, maintenance, move-out — and bulk-send to your roster. Personal SMS or email, no login required for the resident.
2. Resident records in 60 seconds
One tap opens the camera in their browser. They speak; we capture, transcribe, and analyse. Camera-shy? A quick rating-and-comment survey fallback captures the signal either way.
3. Reward + insight, automatically
On approval we send the resident a digital gift card via Tremendous, and surface themes, sentiment, and renewal-risk signals to your team — by property, by campaign, by cohort.
A complete capture-to-insight loop
One product covers the full lifecycle: outreach, recording, moderation, reward, and analysis.
Branded magic-link delivery
No app downloads, no passwords. We mint a one-time link, deliver via SMS or email, and the resident page wears your logo and brand color — not ours.
AI story intelligence
Each video is transcribed and analysed for themes, sentiment, and renewal-risk signals. Roll up by property, campaign, or cohort.
Lifecycle campaigns
Pre-built moments — move-in, six-month, pre-renewal, maintenance, move-out — with editable copy and per-property scoping.
Automatic moderation
Every upload is screened for explicit content before it reaches your queue. Anything flagged is quarantined for super-admin review.
Reward wallet
Pre-fund a wallet, then we payout digital gift cards via Tremendous on approval. Customers pick the brands their residents love.
Built for ops teams
Per-property access scopes, audit logs, signed playback URLs, and consent-aware retention. Your operators see only what they should.
Same loop, your language
The product adapts its vocabulary — residents vs guests vs patients vs customers — without forking the underlying workflow.
Multifamily
Residents, properties, lease lifecycle. Built first for the multifamily ops playbook — and still our deepest fit.
Hospitality
Guests, hotels, restaurants. Capture stay-end stories and post-event feedback while it's fresh.
Healthcare
Patients, clinics. Consent-aware capture for follow-up and outcomes feedback, with stricter retention defaults.
Retail
Customers, stores. Post-purchase video reviews that don't require an Instagram following or a paid creator.
“The first survey tool our residents actually finish — because it isn’t a survey. We get richer feedback in 60 seconds of video than from a 20-question form.”
Operations Director · multifamily portfolio (early access)
Start free. Pay per property.
Every plan begins with the same free 14-day trial — three full AI-analyzed stories, no card required. Pick the plan you'll grow into; you're only charged when you convert. Pricing is a flat per-property monthly fee plus a pre-funded reward wallet you control.
Base
Per property / month
5% top-up fee + Stripe processing
- Unlimited video stories
- All lifecycle campaigns
- Transcripts on every story
- Reward wallet (pay actuals)
- Multi-property access scopes
- “Powered by Mello” badge on videos
- Email + chat support
Pro
Most popularPer property / month
3% top-up fee + Stripe processing
Everything in Base, plus
- AI insights — themes, sentiment, renewal risk
- Marketing exports
- Analytics dashboards
- Remove Mello branding from videos
- Lower top-up fee
Premium
Per property / month
0% top-up fee — actuals only
Everything in Pro, plus
- Single sign-on (SSO)
- Dedicated success contact
- Priority support
- No top-up markup
The same 14-day, three-story trial applies to every plan. Switch plans anytime before you convert.
See your residents’ stories this week.
Three free stories on us. You’ll know within an afternoon whether the AI insight is worth paying for.